The Re-think Project is launching its online awards to celebrate and learn from great re-thinks, large and small. In time, this will develop into a physical event (thought I welcome nominations from you from the word go), but for now I believe the best way to start is just to start!
This will be different from many award schemes because:
- It's online
- There won't be a limit on the number of awards provided they fulfill the re-think criteria below
- There's no grading at this stage - 1st 2nd 3rd - because...
- We will interview the award-winners and publish the lessons on creative re-thinking for all to be inspired
- The prizes will be limited in financial value until we get a sponsor, but in a short while will be coveted.
As I'm starting this myself, here are some examples of re-thinks I'm considering at the moment:
- The Costa Coffee cup. This is off-centre in the saucer, allowing space for a spoon, sugar, and biscuit. A small but clever re-think on the everyday.
- Where Did It All Go Right? A book by Andrew Collins that reverses the received wisdom that you can only write about a tortured, dysfunctional upbringing. I love the back cover blurb that says, "They tucked (sic) me up, my mum and dad."
- Channel 4 creative logo videos. The 4 sign is made of floating ingredients - washing lines, hedges, shadows, and light - that come together momentarily as a 4 before drifting off on their own intriguing directions. It really makes you pay attention!
- Beautiful art on garage doors. Artist and silversmith Chris Knight turned a service yard door in Basingstoke into a work of art. The way the light shines through the doors is reminiscent of Moorish art. He has also brought beauty to metalwork in a Gateshead multi-storey car park.
The criteria for a Re-Think Award are:
- It's a different - and better - take on the familiar
- There's nothing too big or too small to consider
- It makes you re-think as a user, viewer, or reader.
Watch this space as we contact award winners and get them to contribute their own re-thinking approaches to the site. Email me with your own nominations, preferably with a contact/ organization/ inspirer/ owner of the idea so we can create an inspiring databank of re-think strategies. In the examples above, we already have a 'top line' description of triggers for our own creativity:
- Costa Coffee Cup
- The Strategy: Challenge the mundane
- Where Did It All Go Right?
- The Strategy: Reverse received wisdom - do what others will 'yes-but'
- Channel 4 logos
- The Strategy: Make the small things interesting. Engage peoples' minds and perceptions
- Garage doors
- The Strategy: Beautify everything!
Originally published: Mon 12 Jun 2006
http://blog1330479.123-reg-blogs.co.uk/blog/_archives/2006/6/12/2025487.html
Tweet| < Prev | Next > |
|---|
Nigel's Rants
- Shared Space: Or Why You Can't Outsource Thinking
- Simplify! The Yes/No Theory of Leadership and Business
- Re-thinking Going It Alone
- Re-thinking Work/Life Balance - More Imbalance, Please!
- Have A News Holiday!
- Why 'Managing Change' Is History
- Re-thinking After The World Cup
- Déjà Vu - All Over Again
- Wordsworth 2
- You, Me, Us – Re-thinking Relationships
- Your Alternative Guide To The World Cup
- If You Liked The Da Vinci Code...
- The Re-think Alternative To Book Clubs
- The Re-think Awards
- How To Watch The World Cup
- Re-thinking The World Cup
- What's Your Place To Be?
- Re-thinking As Creative Stealing
- Re-thinking Wordsworth – The power of language
- 'Green Wing' - Review
- Re-think Targets - Write In with Yours!
- What Is a Re-think?
- Why Are The Instructions Always In German?
- Why Stories Beat Visions - Creative Storytelling and the Customer
- The Great British 'No'... and How To Change It
- Commonsense For Bats: Upside Down Thinking For The HR Professional
- Customer Satisfaction Is Dead – Long Live Legendary Service!
- A Buddhist Approach To Being A Customer
- Customer Service - Latest Score: India 1, England 0
- Gaining Management Commitment... To What!?
- Characteristics Of A Legendary Service Provider - How Do You Match Up?
- How to Succeed – Without Getting Stressed!
Search this site
Nigel Barlow explores how a deeper understanding of the customer's human needs is necessary to inspire their loyalty. He tackles provocatively and with insight such vital but under-exploited topics as the deeper psychological, creative, and spiritual approaches that are necessary to build a service legend.
"This book is simply brilliant! Is there anything left to say about superior customer service? The answer is obviously a resounding 'yes.' This book proves it!"
Tom Peters
Buy Batteries Included! Creating Legendary Customer Service by Nigel May Barlow at amazon.co.uk
To book Nigel Barlow call him or Janet Hanson on +44 (0)1865 512301
Download a brochure about Nigel Barlow (in .pdf format)

